Contact Us | Parivahan sewa

What You Can Contact Us About

We get messages on a wide range of topics, and knowing which category your question falls into helps us route it to the right person faster.

HSRP-related questions. This is the most common reason people write to us. Whether you’re confused about your state’s deadline, unsure how much you should be paying, stuck on a booking form, or worried a plate you were sold might be fake, our HSRP support queue handles all of it.

Vehicle information and Vahan lookups. If you’re trying to confirm a vehicle’s registration history, check ownership details before a purchase, or understand a discrepancy in a Vahan record, this is the team to reach.

Ownership transfer support. Buying or selling a vehicle brings up its own set of questions, from document checklists to timeline expectations. We handle a steady stream of these queries and are happy to walk you through your specific case.

Fancy number booking queries. If you’re trying to understand the bidding process, fee structure, or timeline for a preferred registration number, our team can clarify how the system generally works.

Website feedback and corrections. Noticed a fee that’s changed, a deadline that’s passed, or a broken link? We take these reports seriously and usually update the relevant page within a few days.

General feedback and suggestions. If there’s a topic you wish we covered, or a guide you found particularly useful, we genuinely want to hear it. This kind of feedback shapes what we write next.

Media and partnership inquiries. Journalists, researchers, and organisations working in the vehicle-services or road-safety space are welcome to reach out for information, quotes, or collaboration discussions.

How to Reach Us

Email support This is the best channel for anything that needs documentation, screenshots, or a detailed explanation. Send us your registration number, vehicle type, state, and a clear description of your issue, and our support team will respond as quickly as possible. Attach screenshots of any error message you’re seeing; it saves a full round of back-and-forth questions.

Phone support For urgent questions or anything that’s easier to explain out loud, our support line is available during business hours, Monday through Saturday. Keep your vehicle registration number and, if relevant, your booking or order ID ready before you call, it speeds things up considerably.

Live chat Available directly on our website during business hours, live chat works best for quick questions: fee confirmations, deadline checks, or clarifying a single step in a process you’re already halfway through.

Social media We’re active on our official social channels, linked at the bottom of every page on this site. Feel free to send us a direct message for general questions, though for anything involving personal vehicle details, we’ll always ask you to move the conversation to email for privacy reasons.

Physical mailing address For formal correspondence, our registered office address is listed in the footer of this website. We recommend email for anything time-sensitive, since postal correspondence naturally takes longer to process.

What to Include When You Write to Us

The single biggest thing that slows down a support response is missing information. Here’s what to include so we can help you in one exchange instead of five:

Your vehicle’s registration number (or chassis and engine number if it’s a new vehicle without full registration yet)
Your state, since rules and deadlines differ significantly across India
A clear, specific description of the issue, not just “it’s not working”
Screenshots of any error message, payment failure, or confusing screen you’re stuck on
Any reference or order ID from a previous booking, if this is a follow-up

You don’t need to write a formal letter. A few clear sentences with the details above will almost always get you a faster, more useful answer than a long, unstructured message.

Response Time You Can Expect

We aim to respond to email queries within 24 to 48 business hours. Live chat and phone queries during business hours are typically handled in real time or within a few minutes if our team is assisting other callers. Website correction reports and general feedback are usually reviewed within a week, since these often require us to verify the change against an official source before updating our content.

During periods of major regulatory change, such as a new HSRP deadline announcement affecting multiple states, our queue does get busier than usual. We appreciate your patience during these windows and prioritise urgent, time-sensitive queries first.

If Your Question Involves an Official Government Process

We want to be completely upfront here: we are not the Ministry of Road Transport and Highways, we are not a state transport department, and we don’t have the authority to process registrations, resolve RTO disputes, or issue official documents. What we can do is explain the process clearly and point you toward the correct official channel.

If you need to file an actual complaint against an RTO, report a grievance about a government service, or need an official transaction completed, please use the government’s own grievance and service channels, such as the Parivahan Sewa portal operated by the Ministry of Road Transport and Highways, or your state transport department’s official helpline. We’re glad to help you understand what to expect from that process, but the final action needs to happen through the official government channel itself.

Business Hours

Our support team operates Monday to Saturday, during standard Indian business hours. We’re closed on national holidays, and response times may be slightly longer the day after a holiday due to a higher volume of queued messages. If you write to us outside these hours, your message is still received and will be picked up as soon as our team is back online.

Careers and Collaboration

If you’re interested in joining our content or support team, or if your organisation is working on something in the road-safety, vehicle-compliance, or citizen-services space and think there’s a genuine reason to collaborate, we’d love to hear from you. Send us a note through our email channel with a short introduction and what you have in mind. We read every message personally, even if we can’t always respond to every collaboration pitch individually.

A Word on Privacy

Any personal or vehicle information you share with us when reaching out is used solely to help resolve your query. We don’t sell contact details, and we don’t share your registration or personal information with third parties beyond what’s needed to answer your question. If you’re ever unsure about what information is safe to share, feel free to ask our support team directly, they’ll tell you plainly what’s needed and what isn’t.

Frequently Asked Questions About Contacting Us

Can you complete my HSRP booking for me over email or phone?
We can guide you through every step and troubleshoot issues, but the actual booking and payment must happen on the official portal for security reasons. We’ll never ask you to pay us directly for a government fee.

I already booked through your guide, but haven’t received my plate. Can you help?
Yes, share your order ID and registration details, and we’ll help you check your status and explain what typical timelines look like in your state.

Do you charge for support?
Reading our guides and reaching out for general questions costs you nothing. If we ever offer a dedicated paid assistance service in the future, pricing will always be stated clearly and separately from any government fee.

Can I request a specific topic to be covered on the site?
Absolutely, and we mean that. A good chunk of our content calendar comes directly from reader requests.

What if I disagree with information on your site?
Tell us exactly which page and which claim, along with a source if you have one, and we’ll review it promptly. We’d rather fix an error quickly than leave incorrect information sitting online.

Common Reasons People Reach Out (and What Usually Solves It)

A lot of contact queries fall into patterns we recognise instantly, so here’s a quick preview that might save you a wait if your issue matches one of these.

If your payment went through but your booking status still shows “pending” after 48 hours, this is almost always a sync delay between the payment gateway and the booking portal, not a lost payment. It usually resolves on its own within a few more hours, but if it doesn’t, our team can help you check with the right desk.

If you entered your chassis or engine number incorrectly during booking, you generally cannot self-correct this on the portal once submitted. Reach out to us with your correct details and we’ll explain the fastest way to get it fixed, since this varies slightly by state.

If your fitment appointment date has passed with no update, this is often a slot backlog rather than an error on your end. We can help you figure out whether you need to rebook or simply wait a little longer.

None of this replaces reaching out directly if your situation doesn’t fit these patterns, we’re always happy to look into anything specific to you.

How We Prioritise Support Queries

We know waiting for a response is frustrating, especially when a deadline is looming. Here’s how we generally triage incoming messages so you know what to expect:

Time-sensitive compliance issues — such as a fine notice or an approaching state deadline — are moved to the front of the queue whenever possible.

Booking and payment issues are treated as high priority, since these often involve money already spent and a real risk of delay if left unanswered.

General information requests are answered in the order they arrive, typically within our standard response window.

Feedback, corrections, and suggestions are batched and reviewed on a rolling basis, since these don’t usually carry the same urgency as an active booking problem.

If your situation feels urgent and doesn’t fit neatly into these categories, say so clearly in your message. We’d rather you tell us plainly than have it sit unnoticed in a queue.

Multiple Languages, One Team

India is a country of many languages, and we know not everyone is equally comfortable explaining a problem in English. While our written guides are primarily in English and Hindi, our support team is happy to work with you in whichever language you’re most comfortable communicating in over phone or chat. Don’t let a language barrier stop you from reaching out; we’ll do our best to meet you where you are.

Stay Connected Beyond Just Contacting Us

If you’d rather not wait for a specific issue before engaging with us, consider following our social channels or subscribing to updates on our website. We regularly post about upcoming HSRP deadline changes, fee revisions, and new state-wise rules as soon as we’ve verified them against an official source. It’s often the fastest way to catch a change before it affects you directly, rather than finding out only after you’ve missed a window.

We’d Genuinely Like to Hear From You

Whether you’re stuck on a form, spotted a mistake, or just want to tell us a guide helped you avoid a headache at the RTO, reach out. A real person reads every message that comes through this page, and we try to make every response worth the time it took you to write in. Thank you for trusting us enough to ask.

We’re Here to Help